Terms & Conditions

Standard Warranty Policy

TYRE WARRRANTY COVERAGE - All new PC, SUV & LT tyre/s marketed & sold by Falken Tyre India Private Limited (FTI) are covered under this warranty policy, limited to only manufacturing defects in accordance with terms and condition mentioned below. This warranty is valid only for original buyer of the tyre/s and is non-transferable.

TYRE WARRANTY PERIOD -  All tyre/s are covered under the warranty policy for a period  of 5 years from  the date of manufacturing or till 1.6 mm remaining tread depth, whichever is earlier.

TYRE INSPECTION – Tyre/s under complaint will be examined and inspected by FTI authorized person and their disposition of the complaint/failure shall be final.

BENEFIT TO THE CUSTOMER: During the inspection if any manufacturing defect is reported by FTI authorized person, FTI shall through the authorized dealer replace the tyre/s of the similar size and specification on Pro-rata basis.

Customer shall be required to pay the depreciation amount on a Pro-rata calculation. The following formula will be applicable to determine the depreciation amount/claim tyre/s cost: 

Claim Tyre Cost = Tyre Basic Price X Worn out Tread Depth/Original Tread Depth + Applicable Taxes

In case a similar tyre size and specification is not available, FTI will reimburse the differential amount through a credit note to the authorized dealer.

WARRANTY EXCEPTIONS - The tyre warranty does not cover unserviceable conditions caused/arising due to :-

a) Wheel misalignment, wheel imbalance, improper/no tyre/s rotation, any vehicle related defects.

b) Accidental damages, road hazards, impact breaks, improper inflation.

c) Improper mounting / demounting, tread cut, side-wall cut, run flat.

d) Improper repair, willful abuse, engaging in road racing or competition.

e) Flat spot on tyre/s due to long term static position of Car with tyre/s mounted.

WARRANTY NON COVERAGE - The warranty also do not cover:-

a) Irregular/premature tread wear, ride complaints after initial 1.6 mm wear.

b) Tyre with manipulation including re-treading / buffing.

c) Improper fitment/application of the tyre/s size & LI/SS.

e) Tyre purchase from unauthorized dealer network/channel/ online market places.

General Terms & Condition

INCIDENTAL CHARGES - Falken Tyre India Private Limited (FTI) shall not be liable for any incidental or consequential loss/damage including loss of use of vehicle, loss or damage caused to any person or property by or arising out of use of the tyre/s.

REJECTED TYRE STORAGE – All rejected claimed tyre/s if not collected within 21 days of disposition will be disposed off without any prior intimation. FTI or its authorized dealer will not be liable for any loss after the disposal.

ADJUSTMENT PROCEDURE IN BRIEF – In case of tyre/s becoming unserviceable with in the terms & conditions of the Company warranty policy, a warranty claim shall be lodged by the Customer along with Original Warranty Card and Purchase Invoice with an FTI authorized dealer or FTI Customer Care. The same shall be inspected by FTI authorized person and their disposition shall be final and binding.

DISCLAIMER - FTI will not be liable for any statement, promise, commitment or agreement made by its dealers, employees and representatives, except as stated herein.

AMMENDMENT - FTI reserves all rights to cancel and/or modify part and/or entire Warranty Policy/ies without any notice in advance.

ARBITRATION - All disputes arising between the Customer and the Company with regard to any claim adjustment shall be subject to arbitration at Gurgaon by a sole Arbitrator appointed by the Company.

*The abbreviations used herein bear the standard meaning.

Free Road Hazard Warranty Policy

POLICY - “Free Road Hazard Warranty Policy (FRHWP) - 2021” this policy supersedes all previous FRHWP. This FRHWP applies only on the tyre purchases by consumer from Authorised Dealer located within the limits of FTI operational area as on 1^st April 2021. This FRHWP covers the entire range of Falken tyres marketed and sold by FTI, for a period of up to 2 years from date of production of tyre (Week & Year code engraved on the tyre) or up to 50% of tread wear, whichever is earlier, on Pro-Rate basis.

TERMS & CONDITIONS - FRHWP is available for end-use customers post completion of warranty registration with the Company within 15 days of purchase of tyres from Falken Authorised Dealer located within the area of operations of Falken Tyre India Private Limited.

Free Road Hazard Warranty is available only on the purchase of fresh tyre and not valid on any claim replacement tyre/s.

To avail the benefits of the above policy, warranty registration is mandatory, which can be done exclusively from the below mode of registration.

1. Registering on our website http://www.falkentyre.in/
2. On Falken Tyre India official mobile application available on Play Store and IOS.

Prior to registration, the Customer must carefully read and agree to the terms and conditions of Falken “Free Road Hazard Warranty Policy”. (Visit http://www.falkentyre.in/terms-and-conditions for more information on the policy).

The availment of the benefits of the above warranty shall be strictly subject to production and verification of the following documents-

a) Original warranty card duly filled and stamped by Authorised Falken Dealer.

b) Purchase proof/ Invoice copy (stating date of purchase and Dealer Name, Address).

WARRANTY COVERAGE:

a) Accidental damages/Through cuts.

b) Impact break damages on Tread and Sidewall.

c) Run flat damages.

d) Non - repairable damage/through cuts on tread area.

e) Non - repairable damage/through cuts on side walls.

WARRANTY EXCLUSIONS:

a) Any intentional damages, Mounting/demounting damages.

b) Un-even tread wear caused due to mechanical irregularities.

c) Wheel misalignment, wheel imbalance, improper/no tyre/s rotation, any vehicle related defects.

d) Wrong fitments, Nail holes, minor repairable damage/s as confirmed by “Falken Service Personnel”.

e) Improper repair, wilful abuse, engaging in road racing or competition.

f) Tyre purchase from unauthorized dealer network/channel/ online market places.

General Terms & Condition

WITHDRAWAL POLICY – This Warranty Policy is an additional support to the end-user Customer and not an entitlement of right to any unconditional warranty. The Company reserves all its rights to withdraw or amend whether in parts or in full said Policy at any point of time.

INCIDENTAL CHARGES - Falken Tyre India Private Limited (FTI) shall not be liable for any incidental or consequential loss/damage including loss of use of vehicle, loss or damage caused to any person or property by or arising out of use of the tyre/s.

REJECTED TYRE STORAGE – All rejected claimed tyre/s if not collected within 21 days of disposition will be disposed of without any prior intimation. FTI or its authorized dealer will not be liable for any loss after the disposal.

ADJUSTMENT PROCEDURE IN BRIEF – In case of tyre/s becoming unserviceable with in the terms & conditions of the Company warranty policy, a warranty claim shall be lodged by the Customer along with Original Warranty Card and Purchase Invoice with an FTI authorized dealer or FTI Customer Care. The same shall be inspected by FTI authorized person and their disposition shall be final and binding.

DISCLAIMER - FTI will not be liable for any statement, promise, commitment or agreement made by its dealers, employees and representatives, except as stated herein.

AMENDMENT - FTI reserves all rights to cancel and/or modify part and/or entire Warranty Policy/ies without any notice in advance.

ARBITRATION - All disputes arising between the Customer and the Company with regard to any claim adjustment shall be subject to arbitration at Gurgaon by a sole Arbitrator appointed by the Company.